We operate under a "first pay first serve" policy. Your order is NOT complete until payment is received via Paypal.
Payments should be made immediately upon checkout.
Orders will only be filled after a buyer has made payment.
Items will not be reserved for buyers who place an order but have not made payment and there are no guarantees that the items will be available once payment is made.
Late payments will be considered on a case by case basis and require approval.
Please convo us for any questions, issues or concerns regarding your payment.
Shipping cost for Italy includes registered mail. I DO NOT ship to Italy WITHOUT registered mail.
Refunds and Exchanges
We will process refunds or exchanges as long as ALL of the following requirements are met:
1. All shipping cost will not be refunded. Buyers are responsible for all shipping cost.
2. Please let us (by email) know you need to return your item(s) within 3 days after receiving your order.
3. Returning item(s) should be returned in their original condition and original quantity.
4. Returning item(s) should be shipped back to "YuenCompany"and postmarked within 3 business days after buyer request the return or exchange.
Refund or exchange will be processed within 2 days after "YuenComapny" received the returned item(s).
Additional Policies and FAQs
For faster services and responses, please communicate with me via email. I check my email regularly.
Shipping to Turkey, Greece, Italy and some other countries then please email us before placing order. It needs to ship with registered mail and/or insurance - additional usd 3.00 to 5.00 additional.